This role will provide administrative support and undertaking transactional work within the Chaplaincy Department at HMP Wandsworth. This role is voluntary and unpaid.

  • All volunteers are subject to security and identity checks prior to taking up post.
  • Anticipated to be one or two days per week, hours to be agreed as mutually convenient.

Characteristics

  • Answer the phone and department email, respond to queries from staff at all levels, and sensitively communicate with the family of prisoners – adhering to the prison processes and procedures
  • Coordinate responses to prisoner applications and accompanying administrative tasks.
  • Process complaints and correspondence by forwarding to the correct departments
  • Facilitate room bookings
  • Coordinate with other teams to ensure sensitive forms are completed correctly and in a timely manner
  • Assisting the chaplaincy leads with the planning, publicising and delivering community-building events
  • Update spreadsheets and ensure paperwork for inductions, discharges and ACCTs are available for the chaplains
  • Print out appointment lists for groups
  • Monitor and replenish religious paraphernalia such as incense and follow appropriate order process
  • This is a prison facing role with work of a sensitive nature

Desirable behaviours

  • Communication
  • Accuracy & attention to detail
  • Working independently and at pace
  • Willingness to work with a diverse range of people
  • Understanding and respect of the need for confidentiality
  • Understanding of appropriate boundaries and the ability to work within them
  • Robustness in unfamiliar environments

Experience

  • Sound working knowledge of Office 365
  • Specific training may be required for use of proprietary systems
  • An ability to fulfil all spoken aspects of the role with confidence in English

If you would consider  this role, we would like to invite you for a prison walk-around led by the Managing Chaplain, Ibrahim Lewis.  This will provide an opportunity to see the environment and to discuss the role further.  Please contact Claire Harding at: [email protected] to arrange a visit or with any questions.

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