This role will provide administrative support and undertaking transactional work within the Chaplaincy Department at HMP Wandsworth. This role is voluntary and unpaid.
- All volunteers are subject to security and identity checks prior to taking up post.
- Anticipated to be one or two days per week, hours to be agreed as mutually convenient.
Characteristics
- Answer the phone and department email, respond to queries from staff at all levels, and sensitively communicate with the family of prisoners – adhering to the prison processes and procedures
- Coordinate responses to prisoner applications and accompanying administrative tasks.
- Process complaints and correspondence by forwarding to the correct departments
- Facilitate room bookings
- Coordinate with other teams to ensure sensitive forms are completed correctly and in a timely manner
- Assisting the chaplaincy leads with the planning, publicising and delivering community-building events
- Update spreadsheets and ensure paperwork for inductions, discharges and ACCTs are available for the chaplains
- Print out appointment lists for groups
- Monitor and replenish religious paraphernalia such as incense and follow appropriate order process
- This is a prison facing role with work of a sensitive nature
Desirable behaviours
- Communication
- Accuracy & attention to detail
- Working independently and at pace
- Willingness to work with a diverse range of people
- Understanding and respect of the need for confidentiality
- Understanding of appropriate boundaries and the ability to work within them
- Robustness in unfamiliar environments
Experience
- Sound working knowledge of Office 365
- Specific training may be required for use of proprietary systems
- An ability to fulfil all spoken aspects of the role with confidence in English
If you would consider this role, we would like to invite you for a prison walk-around led by the Managing Chaplain, Ibrahim Lewis. This will provide an opportunity to see the environment and to discuss the role further. Please contact Claire Harding at: [email protected] to arrange a visit or with any questions.
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